Privacy Policy

1. Introduction

I am committed to protecting your privacy and handling personal information responsibly.

This Privacy Policy explains how personal data is collected, used, and stored when you visit the website, make an enquiry, or use my services. I act as the data controller for the purposes of UK data protection law.

2. What Personal Data Is Collected

Depending on how you interact with the business, I may collect and process the following information:

Contact information: name, email address, phone number
Service information: details provided when enquiring or booking, including information about your dog
Communication records: emails, messages, and other correspondence
Website usage data: basic analytics such as IP address, browser type, and pages visited

I only collect information that is necessary to provide the service or respond to enquiries.

3. How Your Data Is Used

Your personal data may be used for the following purposes:

responding to enquiries
managing bookings and providing services
communicating important information about sessions
maintaining business records
improving the website and services
meeting legal or regulatory obligations

Personal data is processed on the lawful bases of contract performance, legitimate interests, or consent, depending on the context.

4. Sharing of Personal Data

Personal data is treated as confidential and is not sold or shared for marketing purposes.

Information may be shared only where necessary, including:

website hosting or email service providers
payment processors for handling transactions
insurers or legal advisers where required
authorities or regulators where legally obliged

Only the minimum necessary information is shared, and all providers are expected to handle data securely.

5. Cookies & Website Analytics

The website may use cookies and basic analytics tools to understand how visitors use the site and to improve functionality.

Cookies do not collect personally identifiable information unless you choose to provide it.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect how the website functions.

6. Data Retention

Personal data is kept only for as long as necessary to provide services, comply with legal requirements, or resolve disputes.

When data is no longer required, it is securely deleted or anonymised.

7. Your Rights

Under UK data protection law, you have the right to:

request access to your personal data
request correction of inaccurate information
request deletion of your data (where applicable)
object to or restrict processing in certain circumstances
withdraw consent where processing is based on consent

To exercise any of these rights, please contact me using the details below.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled.

8. Contact Details

Business name: Wild Tails
Email: wildtailsdevon@gmail.com

All data protection queries can be directed to this address.

9. Changes to This Policy

This Privacy Policy may be updated from time to time. Any significant changes will be reflected on the website.